— FREQUENTLY ASKED QUESTIONS
Questions? We Have Answers.
Find answers to common questions about sourcing vehicles from Japan, payments, auction bidding, shipping, and delivery.
— FAQ
Everything You Need to Know.
From your first inquiry to the arrival of your vehicle, here are answers to the questions we hear most often.
We operate strictly on a build-to-order model and do not maintain physical stock. Simply share your vehicle specifications (make, model, year range, target mileage, and budget), and our team will source matching options, provide transparent itemized quotes, and manage the export process step by step.
Payments are made via international bank wire transfer (Telegraphic Transfer / T/T) directly to our official corporate account in Japan. For our Bill-to-Bill service, invoices are issued and paid per stage (auction winning bid, inland transport, inspection, and ocean freight) within 3 business days of issue.
Prior to shipping, every vehicle undergoes a thorough pre-export physical inspection and auction sheet verification. If a significant discrepancy is detected prior to export, we will pause shipping, notify you immediately, and resolve the matter directly with the auction house or seller on your behalf.
We cover Oceania, Asia, the Middle East, Africa, the Caribbean, and Europe. If your country isn’t listed here, contact us — we may still be able to help.
We arrange RoRo (Roll-on/Roll-off) and container shipping depending on the vehicle type and destination port.
Yes — we offer container consolidation for dealers ordering multiple vehicles.
We provide a translated, explained version of each auction sheet with your vehicle, so you know condition, mileage, and grading before you buy. Grades typically range from 3–3.5 (average condition) to 4–4.5 (good) and 5 (excellent/like new), with “R” or “RA” marking vehicles with prior accident repair.
We bid on your behalf using our licensed access to Japan’s auto auctions — individual overseas buyers generally can’t bid directly, as auction access is restricted to licensed Japanese dealers. You review the auction sheet and set your target price; we handle the bidding.
[Confirm — e.g. documentation help, dispute resolution, sourcing spare parts, etc.]
Ready to Expand Your Inventory?
Partner with a trusted Japanese exporter. Contact our procurement team today for an itemized, transparent quote tailored to your dealership’s needs.